SUPPORT SERVICES & TROUBLE REPORTING >   Fidalia Networks technical support services are available 9:00am to 5:00pm, Monday to Friday (excluding holidays).  If you have an active support/maintenance agreement with Fidalia Networks, support may be available beyond standard hours - refer to your agreement for additional details. 24/7 Reporting Line:  (905) 271-0037 option 1 or toll-free: 1-866-FIDALIA (342-2542) option 1 The reporting line is monitored directly by our technicians.  Please be sure to include your name, company name, the best number to reach you and the nature of your call/request. REMOTE ASSISTANCE > Fidalia Remote Assistance allows our support representatives access to your workstation to diagnose and correct trouble.  Click here to download FidRA (Fidalia Remote Assistance) SELF-SERVE OPTIONS > The CIS (Connection Information & Statistics) portal provides Fidalia Networks broadband and wide area private network subscribers access to usage graphs and statistics on various network connections.  You must be pre-registered and have compatible network access technology to retrieve this information.  To proceed to the CIS portal, follow the link below.